1. The 30-Night Wake-Up Guarantee

We know waking up silently without loud jarring alarms is a life-changing shift. That is why every HushBand™ order is backed by our unconditional 30-Night Wake-Up Guarantee.

If you wear HushBand for 30 nights and find that it doesn't wake you up reliably, or if your partner can still hear it, you are entitled to a full refund of your purchase price. No complicated interrogation, no store credit games, no hassle.

2. Return Eligibility Criteria

To ensure a smooth return and refund process under Meta Commerce & Australian Consumer Law standards:

• Your return request must be submitted within 30 calendar days of the verified delivery date shown by your tracking number.
• The HushBand device, silicone strap, USB charging dock, and original retail packaging must be returned in good cosmetic condition.
• Proof of purchase (order number or email address used at checkout) must be provided.

3. Step-by-Step Return Process

4. 12-Month Hardware Warranty (Damaged or Defective Items)

All HushBand units undergo strict haptic motor and battery testing before dispatch. However, if your unit arrives damaged or experiences any electrical or haptic motor failure within 12 months, we will immediately send a brand-new replacement unit free of charge. Simply email photos or a brief video of the defect to support@gethushband.com.

5. Cancellations & Address Adjustments

We process orders rapidly to guarantee quick dispatch. If you need to modify or cancel your order, please email us within 2 hours of placing it. Once an order has been assigned a tracking number and transferred to the courier, it cannot be intercepted in transit but can be returned under our 30-Night Guarantee once delivered.