1. Shipping Rates & Destinations

2. Order Processing & Fulfillment

All orders are verified, packaged, and dispatched from our fulfillment center within 24 to 48 hours (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day.

3. Tracking Your Order

The moment your package is scanned by the courier, an automated email containing your Tracking Number and tracking link will be sent to the email provided at checkout. You can monitor your shipment 24/7 on our Track Order page.

4. Customs, Duties & Taxes

For Australian Customers: All prices shown on our website are inclusive of Australian Goods and Services Tax (GST). There are absolutely NO surprise customs, import duties, or tariff fees upon delivery.

For International Orders: Depending on local customs legislation, international parcels may occasionally be subject to local import taxes or customs clearance fees determined by the destination country's customs office. These charges are the recipient's responsibility.

5. Lost, Stolen or Damaged Shipments

If your tracking states "Delivered" but you have not received your parcel, or if the package appears stalled for more than 5 business days, please check with household members or neighbors before contacting us. If the courier verifies that a package is lost or damaged in transit, our 100% Delivery Guarantee ensures we will ship an expedited replacement immediately or issue a full refund upon your request.